Call for price and request a quote both start from a hidden number, and they leave your team with different work. A call-for-price button is a phone call. A request-a-quote form stores a product list, contact details, and a quote you can negotiate, PDF, and convert to a draft order. Request a Quote and Hide Price documents both, plus a WhatsApp contact button with its own label. The app is fully free in the catalog.
Pick the path someone will answer. A phone number with no one at the desk loses the buyer and leaves no record. A form your team never opens does the same. The label on the button should match the action that actually happens next.
Use call for price when the next step is a phone call
The catalog includes a separate Call for Price button and configurable label text. Use it when a salesperson should talk to the buyer: a complex specification, a trade account you approve by voice, or a price you will not put in writing until you have asked two questions.
Staff the number during the hours you print on the site. Decide who writes down the caller’s name, the product, and the price you offered. The catalog does not say the Call for Price button creates a quote, a PDF, or a draft order. If you need that record, either type a quote after the call or send the buyer to the quote form when the call is done.
Hiding the price is its own setting. The four hide-price modes are the whole storefront, selected products, rules, or products that already show the quote button. The phone button does not, by itself, describe which products lose their price. Set the hide mode, then set the button the shopper should use.
Use the quote form when you need a record
The quote form is a three-step request: products in a quote cart, the contact and shipping fields you configured, and a review step. It creates the quote and emails the merchant and the customer. The customer can open a token link without a store account to view the quote, counter, accept, reject, chat, and reorder.
- Record: line items, contact details, status, and the portal thread.
- PDF and email: a quote PDF, plus emails you can brand with a logo and colors.
- Terms: after acceptance, a draft order with tax, shipping, a deposit schedule, and NET 7, 15, 30, 60, or 90.
- File: a file field, if you add one, attaches the upload to the merchant email.
That is the path for a wholesale price you might negotiate. Automation can auto-accept, auto-decline, or auto-send from grand total, discount percent, or quantity. A phone call cannot apply those rules, because the call never became a quote.
Use the WhatsApp button when the conversation should be WhatsApp
The quote app has its own WhatsApp contact button, with label text you set. Choose it when your team already answers WhatsApp and the buyer in your market expects that app. The button is a contact action on this quote product.
It is not a shared team inbox, and it is not the WhatsApp Business API. A separate click-to-chat widget is a different Squadkin app. Do not assume the quote button creates a quote record, dims itself after hours, or files the chat beside the quote. The catalog documents the button and its label. The quote record is what the form creates. If the buyer messages you on WhatsApp, your team still needs a way to turn that chat into a quote when you need a PDF and a draft order.
A two-person team, and which button they can support
Imagine a store with one salesperson and one person who writes quotes. The salesperson can answer the phone for two hours each afternoon and can read WhatsApp between visits. The other person lives in the quote list. Call for Price is honest if the button label names those hours. WhatsApp is honest if that salesperson will reply there the same day. Request a Quote is the path for everything that needs a PDF, a counter-offer, or NET terms, because that person already works the quote admin.
If the salesperson is out, take the phone button off the wholesale products until they return. Leaving it up sends buyers to a number that rings out, and the quote person never sees the call. The form would have created a quote with line items and an email. A missed call creates nothing in the catalog’s quote list. The WhatsApp button has the same gap: the catalog does not say those chats become quotes. Copy the agreed price into a quote when the deal should become a draft order.
A hybrid that does not confuse the buyer
Some products can show Request a Quote, and a phone line in the header can stay available for people who will not fill in a form. Say so in the button label. “Request a quote” should open the form. “Call for price” should dial a person. “WhatsApp” should open WhatsApp. Three buttons that all land in an unattended inbox train buyers to leave.
- Write down who answers the phone, who answers WhatsApp, and who owns the quote list.
- Hide prices only on the products that should not show a number.
- Send one test quote through the form and confirm the portal link.
- Place one test call and one WhatsApp message during the hours you advertise.
- If nobody answered, remove that button until someone will.
Questions about call for price and quote buttons
Does call for price create a quote in the admin?
The catalog does not say it does. The quote form creates the quote. Use the form when you need the record, the PDF, and the draft order.
Which button should replace Add to Cart?
Price hiding removes price elements and shows the quote button on matching products. Call for Price and WhatsApp are additional contact buttons with their own labels. Look at the product page after you save, and keep the button your team answers.
Can one product offer a form and a phone number?
Yes, if both will be answered. The form holds the commercial record. The phone is for the conversation you do not want to force into fields.
Choose the button that matches the reply you will actually make. The three controls are part of Request a Quote and Hide Price. The listing is Request a Quote and Hide Price.